Patient Information

INSURANCE PAYS SUBSCRIBER

When a patient is covered by an insurance carrier that pays the subscriber, not the dental provider, the patient's account balance will be due and payable at the time of service.

Insurance carriers that pay the subscriber, not the dental provider include, but are not limited to, Anthem, Delta Dental, Blue Cross/Blue Shield, and MetLife.

Some insurance carriers that pay the subscriber, not the dental provider, do not send a copy of the Explanation of Benefits, the explanation of the date of service dental benefits and payment, to the dental provider. To correctly apply payment to the appropriate patient, as well as allowing this office to keep a record of an insurance plan's benefit history, please provide this office with a copy of the Explanation of Benefits, each time the subscriber receives payment.
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